Delivery and Costs

Delivery and Costs

Divage UK delivers to only to residents of the United Kingdom.

Shipping Rates

 Royal Mail, 24hr Service
0 kg – 2 kg
£2.95
Tracked, 24hr Service
0 kg – 1 kg
£3.95
Tracked, 48hr Service
1 kg – 4 kg
£4.05
Courier, 24hrs Service
4 kg – 30 kg
£5.95

  

Delivery Methods

Delivery methods and times vary based on whether Royal Mail or our courier service is used. For next day delivery services, orders are required to be made prior to 12 noon. Delivery is on weekdays only.

Working days: Monday to Friday, excluding bank holidays.

Preparation times: orders received from Monday to Friday, excluding bank holidays, are dispatched on the same day if placed before 1200 noon or on the following working day if placed afternoon. Orders received on Saturdays and / or Sundays are shipped on the following Monday.

Shipping times: the delivery times may vary for reasons of force majeure such as weather conditions and strikes. For orders containing flammable products (i.e. nail lacquers), delivery will take 2 extra working days.

Delivery Control

Upon accepting delivery of the Divage UK order, the Customer is required to carefully check that:

1. the tamper-proof label is intact and the packaging is not damaged or tampered with;

2. the number of packages delivered corresponds to the number detailed in the shipping documents.

The Customer must immediately notify the courier / postal worker if there is any damage to the tamper-proof label, packaging or products, or if the number of packages / items does not correspond, specifying this on the delivery form or space reserved for a signature on the courier’s electronic device. The Customer must also contact Divage UK through their Customer Service department to give details of the order in which the mistakes have occurred.

Unsuccessful Deliveries of Tracked Parcels

 

In cases of non-delivery due to an absence of the recipient at the specified address, the courier will leave a delivery card and the shipment will be available to pick up from the closest depot for approximately 7-10 working days. After this period, the products will be returned to Divage UK.